M6.Net, one of our world’s great companies, evolves internet
technology, empowering humanity to evolve as people with a
greater realization of each other.
A pioneer in the web hosting industry
One of the worldwide leaders in web hosting, M6.Net is a strong
company that has helped to pioneer the web hosting industry since
1997. Encompassing all aspects of hosting demands, M6.Net
supports and helps customers ranging from individuals’ websites
to small businesses and large enterprises. The Australian company
currently employs 15 staff and has around 5000 active clients with
almost 10,000 domains across more than one hundred countries around
Focus on flexibility and reliability
M6 is primarily striving to provide its clients with flexibility and
reliability. In order to meet these objectives, they have settled a
‘Data and network Centre’ which allows them to offer a great list of
features and services, such as multi-tiering connectivity, an
independent back-up power system, air conditioning and fire suppression
systems. This infrastructure is monitored 24 hours a day, 7 days per
week and 365 days per year.
A network monitoring tool is a strategic choice
This focus on reliability means that choosing a network monitoring tool
was strategic for M6.Net. "We needed a utility to monitor and restart
services without delay, providing a reliable fallback in case of failure,
said M6.Net network administrator, Gavan O’Connor-Risch. ServiceKeeper
flexibility and reliability made the choice an easy one. Indeed, it lets
us specify monitoring and recovery settings and, it is the only tool I
know that offers multiple recovery actions including options if the first
recovery attempt fails."
ServiceKeeper monitors core company functions
M6.Net operates more than 40 servers spread over 4 networks and an office
network with more than 20 workstations. Web, Mail, Backup and Database
servers are the core company functions and the focus of the monitoring.
ServiceKeeper is installed on all servers and monitors Web Publishing
and SQL Services as well as other primary Windows services."We have already
experienced situations when ServiceKeeper has detected that Web or SQL
Service has not being started", added Gavan. "In these cases, monitoring
and recovery settings have always provided an effective mean to launch
suitable actions. In order to be notified of failures, we have chosen SMTP
notifications among all the available methods. It allows us to check the
server to make sure that all is working properly."
A key element of M6.Net IT infrastructure
M6.net is a ServiceKeeper user since 1999. They have reduced the time
spent on failures, which means more time for employees to deal with
other issues. Thus, ServiceKeeper plays an integral part in the quality
and the efficiency of M6.Net support system. "ServiceKeeper will often
report and act on failures before our global monitoring will detect
anything", concluded Gavan. "Therefore, critical application uptime
has been substantially increased mainly thanks to ServiceKeeper efficient
recovery methods. After 5 years, ServiceKeeper has become a key element
of our IT infrastructure."
To participate in an eMill case study promotion,
Disclaimer: All statements and opinions reproduced between
quotes are signed by their author. They are strictly personal
views and do not necessarily reflect those of the organization
employing the author. All other information supplied by Active+
Software is factual and accurate to our best knowledge.