Version 4.8.43
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M6.Net
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A pioneer in the web hosting industry
One of the worldwide leaders in web
hosting, M6.Net is a strong company that has helped to pioneer the web hosting industry since 1997. Encompassing all aspects of
hosting demands, M6.Net supports and helps customers ranging
from individuals’ websites to small businesses and large
enterprises. The Australian company currently employs 15 staff
and has around 5000 active clients with almost 10,000 domains
across more than one hundred countries around the world.
Focus on flexibility and reliability
M6 is primarily striving to provide its clients with flexibility
and reliability. In order to meet these objectives, they have
settled a ‘Data and network Centre’ which allows them to offer a
great list of features and services, such as multi-tiering
connectivity, an independent back-up power system, air
conditioning and fire suppression systems. This infrastructure
is monitored 24 hours a day, 7 days per week and 365 days per
year.
A network monitoring tool is a strategic choice
This focus on reliability means that choosing a network
monitoring tool was strategic for M6.Net. “We needed a utility
to monitor and restart services without delay, providing a
reliable fallback in case of failure, said M6.Net network
administrator, Gavan O’Connor-Risch. ServiceKeeper flexibility
and reliability made the choice an easy one. Indeed, it lets us
specify monitoring and recovery settings and, it is the only
tool I know that offers multiple recovery actions including
options if the first recovery attempt fails.”
ServiceKeeper monitors core company functions
M6.Net operates more than 40 servers spread over 4 networks and
an office network with more than 20 workstations. Web, Mail,
Backup and Database servers are the core company functions and
the focus of the monitoring. ServiceKeeper is installed on all
servers and monitors Web Publishing and SQL Services as well as
other primary Windows services. “We have already experienced
situations when ServiceKeeper has detected that Web or SQL
Service has not being started, added Gavan. In these cases,
monitoring and recovery settings have always provided an
effective means to launch suitable actions. In order to be
notified of failures, we have chosen SMTP notifications among
all the available methods. It allows us to check the server to
make sure that all is working properly.”
A key element of M6.Net IT infrastructure
M6.net is a ServiceKeeper user since 1999. They have reduced the time spent on failures, which means more time
for employees to deal with other issues. Thus, ServiceKeeper
plays an integral part in the quality and the efficiency of
M6.Net support system. “ServiceKeeper will often report and act
on failures before our global monitoring will detect anything,
concluded Gavan. Therefore, critical application uptime has been
substantially increased mainly thanks to ServiceKeeper efficient recovery
methods. After 5 years, ServiceKeeper has become a key element
of our IT infrastructure.”
To participate in a ServiceKeeper case study promotion, contact us at: gregory@activeplus.com
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Disclaimer: All statements and opinions
reproduced between quotes are signed by their author. They are strictly
personal views and do not necessarily reflect those of the organization
employing the author. All other information supplied by Active+ Software is
factual and accurate to our best knowledge.
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